Frequently Asked Questions
Click a frequently asked question below to see the answer.
Cleaner does not move or moves slowly.
1. Use flow gauge to verify proper flow.
2. Confirm that the main drain is closed.
3. If flow is correct, check diaphragm for blockage, cuts, wear or other damage.
4. Ensure filter is clean, empty pump basket and skimmer basket.
5. Ensure pump is primed. Check for air in the system. If water level in pump basket drops or excessive air bubbles are present, there may be air in the system. This could be due to a leaking pump lid o-ring, leaking valve, holes in cleaner hose, or the water level may be too low. Check hose connections, tighten all fitiings at the pump and check pump lid o-ring for wear.
Cleaner getting stuck on the ladder
Install Ladder Guard part number G21.
Cleaner hose disconnects from skimmer when pump shuts off
1. Use 45 degree extended elbow.
2. Verify hose has been properly fastened.
3. Ensure valve cuff is installed.
Cleaner hose unlocking
Verify locking connections are properly fastened.
Cleaner is unbalanced or tips over
1. Check float for water. Replace if necessary.
2. Ensure hose weight is placed in proper location per the Owner's Manual.
3. Verify proper flow.
Cleaner patterns or does not cover entire pool.
1. Use flow gauge to verify proper flow. Reduce flow to move cleaner off the walls. (Use caution when reducing flow as this may reduce coverage if adjusted too low)
2. Direct return lines downward. Add a return diverter if necessary.
3. Verify that the engine assembly spins freely inside the cleaner body.
4. Ensure hose is not coiled or kinked. Lay hose in sun to straighten if necessary.
5. Verify correct hose weight position. (3ft from cleaner)
6. Confirm proper hose length by referencing installation manual.
Cleaner stays on walls or edge of pool
1. Using the flow gauge as your guide, ensure the flow rate is set at 3. If it is set at 3, but the cleaner is still staying on the walls, try reducing the flow to 2.
2. Verify proper hose weight positioning 3 feet from cleaner.
Cleaner stuck at steps
1. Use flow gauge to verify proper flow. Set flow setting to 4 on flow gauge to increase flow.
2. Adjust wheel deflector up or down the hose to make better contact where the cleaner is sticking.
3. Confirm proper hose length. Shorten if necessary.
4. Use return jets to guide the cleaner.
Cleaner won't climb the walls
1. Use flow gauge to verify proper flow of 3.
2. Verify correct hose weight positioning 3 ft. from cleaner.
Disk folding under the cleaner
1. Ensure the hook on the disc is fastened.
2. Check cleaner disc for wear. If worn thin, replace disk.
Float came out of unit
Check if the body clip is broken. Replace main body cap and main body cover. Reinstall float.