Q. Exactly what do I need to submit in order to obtain my rebate?
A. In one envelope, include the following:
- The rebate form filled out completely.
- A copy of your receipt or invoice that shows where and when you purchased the product.
- A copy of the product registration/warranty card for your new product.
Q. Where do I get a copy of the receipt or invoice?
A. Retailers are often able to print a copy of the receipt especially if you purchased with a credit card. Etailers often make it possible for you to print a copy of your invoice directly from their site. Submissions lacking a copy of the receipt or invoice will be rejected.
Q. Where do I find the Serial Number?
A. The serial number for your new product will be located in the lower right-hand corner of your warranty registration card and looks like the following example. It contains both the Model number and the Serial Number. The serial number is located on the bottom portion (5-11 digit alpha/numeric). Submissions lacking the full serial number information will be rejected.
Q. I have more than one rebate to submit, can I mail them in the same envelope?
A. No. All rebates must be mailed separately to the specific address and Dept# listed on each rebate form.
Q. What is the difference between the purchase dates and the postmark dates?
A. Your purchase must take place during the promotion dates. You must mail your submission by the last eligible postmark date.
Q. What if I threw my box away and no longer have the product registration/warranty card?
A. Submissions without a completed warranty card will be rejected. You may register your product online at
Zodiac Support. A print out of the product registration/warranty card will need to be included with your rebate submission, or you can print a generic product registration/warranty card that will need to be completed by you and submitted with your rebate information. To print a generic warranty card first
download the product registration/warranty card and then select Print.
Q. I forgot to mail my submission and the last eligible postmark date has passed. What do I do now?
A. Submissions mailed after the last eligible postmark date will be rejected. Our promotions are special because they are carefully planned for specific timeframes and are not available all the time. Watch for future offers on our products, check the dates and submit promptly.
Q. What products are eligible for the promotion?
A. Each promotion form shows a complete list of products that qualify for each promotion. We DO NOT allow product substitutions regardless of information you learn from other sources, so read the promotion form carefully.
Q. The retailer does not have the product I wanted and they said the product they were substituting would qualify for the rebate. Is that true?
A. No. Each of our promotion forms lists all products that qualify. We design promotions for specific products and do not allow product substitutions regardless of information you learn from other sources, so please read the offer form carefully.
Q. In what countries are these promotions valid?
A. Purchases must take place in the United States and the address to which you request we mail a rebate must be in the US.
Q. I mailed my submission. How do I check its status?
A. You have two options: Visit www.zodiacrebate.com 24/7 and follow those instructions, or call us toll free at (855) 253-8850, weekdays, 8am — 5pm PST. * Please allow 6 – 8 weeks from delivery date for processing of rebate.