Cleaning head advances, but is not cleaning.
1. Check for debris lodges in nozzle.
2. Remove the head from the collar. Run the pump for two full cycles. Recheck for particles in the cleaning head nozzle and reinsert the cleaning head.
Cleaning head doesn't go down.
1. With system running and cleaning head in the upright position, lightly depress head, using telescoping pool pole.
2. If necessary, remove cleaning head (head must be in the down position to remove) from collar and inspect for any binding particles.
Cleaning head will not pop up.
Remove the head. Inspect the cleaning head and collar for plaster remnants or debris.
Dirt is left between heads.
1. Verify that the heads on each side of dirt are pointed in the same direction. Advance a head, if necessary, using head removal tool to ratchet the head up and down until nozzle points in the correct direction.
2. Increase the cleaning time. If using the UltraFlex valve, increase run-time to 60 seconds.
Dirty spots appear.
1. Clean the pool filter, pump basket, skimmer baskets, and valve cup strainer.
2. Ensure all auxiliary valves (surface returns, waterfall, spa overflow, etc.) are closed.
3. If a pool heater is installed, make sure the heater bypass valve is adjusted to 3/4 open.
Note: The valve cup strainer is part of the five port caretaker.
How do I check the O-Rings on a 5-Port system?
Inspect for missing, worn or damaged o-rings.
To access the union o-rings;
1. Loosen the union nuts located above and adjacent to the water valve.
2. Remove the PVC elbow and union nuts.
To access the valve o-rings:
1. Loosen the V-clamp and remove the valve housing.
2. Remove the (5) small o-rings from the valve and the large o-ring from the groove on the bottom plate. When reinstalling, wet the o-rings but do not lubricate them.
How do I inspect cleaning heads?
The cleaning head must be in the full down position to remove.
1. Attach the Head Removal Tool to the pool pole.
2.Snap tool into the head.
3. Turn counter-clockwise to release head from collar.
4. Pull and lift head out of collar.
5. Inspect head, nozzle and collar for debris.
Pressure is lower than normal.
1. Clean the pool filter, pump basket, skimmer baskets, and valve cup strainer (5-port valve only). Backwash filter if necessary.
2. Ensure all auxiliary valves (surface returns, waterfall, spa overflow, etc.) are closed.
3. Confirm that the pool pump is operating normally.
4. Check for leaking or worn O-ring. Replace if necessary.
5. Ensure the pump isn't operating in low speed.
The 5-port valve does not cycle.
1. Clean the filter, pump basket, skimmer, and valve cup strainer.
2. Make sure all auxiliary valves (surface returns, waterfall, spa overflow, etc.) are closed.
3. Turn pump on and off several times to clear system.
4. Remove valve, turn upside down, and spray pressurized water up into the valve.
The 8-port fan does not run.
Verify that valve is rotating and valve cover is in place.
The 8-port valve does not cycle.
1. Clean the filter, pump basket, and skimmer baskets. Backwash filter if necessary.
2. Make sure all auxiliary valves (surface returns, waterfall, spa overflow, etc.) are closed.
3. Verify that the valve is not in pause mode.
4. Check power connections at controller, pressure switch and valve. Make sure GFI is not tripped.
Note: If the red LED is on but the valve is not rotating, check under the top plate for restrictions like debris or a damaged o-ring.
The 8-port valve does not pause at an outlet port.
1. Verify that valve cover is properly in place.
2. Sensor could be defective or damaged, replace.
Note: If the sensor is defective order (part# 3-7-6) for Ultralfex or (part# 2-7-304) for the Ultraflex II from dealer.
The 8-port valve is leaking.
1. Check for debris underneath the top plate or around the face seal O-ring and clean if necessary.
2. Verify that top plate is tight. Retighten or replace O-ring if necessary.
3. Check Shaft Seal for leaking, replace if necessary.
Caretaker Parts List
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